Our Contact Center Services could play a central role throughout the lifecycle of your account holders and other customers from identification to acquisition and service. We orchestrates resources and capabilities to align with your expectations and business objectives, enabling banks to rapidly respond to the changing dynamics of customer service and the business environment. We provide single point of contact for handling service inquiries and provides End-to-end service, On-site support and Ad hoc enquiry support. Negotiations with potential customers through “cold calls”, customer acquisition and surveys and can handle customer emails and web chats.

Dialpad International can help the banks not only in terms of resolving customer issues but also in promoting other products and services by adopting upselling and cross-selling techniques. Our Call Center agents are familiar with the legal requirements applicable to the products or services being offered and trained professionally depending upon degree of interface to your core data processing systems, we can provide a very comprehensive level of inbound call support to your customers 24/7 and outbound calling for debtors with an outstanding credit.
We provide a forward-looking performance measurement system to demonstrate that we are performing within the agreed performance zone and providing expected business value to the bank. Key stakeholders have assess the current and historic performance relative to the proposed goals and objectives. Specially designed performance dashboard incorporates all critical metrics to monitor process risks, performance goals, and other contractual obligations.