What We Do
Dialpad offers a multitude of services to meet your business process outsourcing needs.
Our teams of experts analyze your business challenges, design customized processes and functions to support your current state, and future business prerequisites of your industry. In the connected world of 21st century, successful businesses must be efficient smart and innovative by adapting suitable modern processes and techniques that can take the business from decent to abundant. As your business process outsourcing partner, we can enable such a change in a careful and reliable manner. Using a policy or framework approach can enable a digital trust company to prioritize user confidence in their brand and products.
We are providing outsourcing services to companies in several parts of the world including UK, Australia, Czech Republic and the US in several business areas including Logistics, Telecom, Banking & Finance, Insurance Healthcare and Utilities. Dialpad International believes in providing our partners with the best services at affordable rates and growing together along with our clients.
Services We Provide
Contact Center
Customer services agents at Dialpad International are trained by professionals with global customer care experience for both incoming and outgoing calls, and are fully aware about the standards of communicating and generating leads.
BPO
Dialpad International is a business practice offering other companies to perform their tasks required to operate successfully. We encourage your organization to move any core or non-core business function to our professional teams.
IT SERVICES
Dialpad International employees a consultative, holistic approach to understand how your business is currently running, what are the business needs and goals.Understands existing ICT Infrastructure and determine value-adding potential by adopting
Industries We Deal
Logistics
Dialpad International will help you to outsource logistics services and save your time to identify the right service provider. Our experts specializes in providing logistics services, having detailed knowledge
Insurance
Insurance industry is changing at a very fast pace driven by digital transformation, demanding customer expectations, dynamic competition, evolving regulations and innovative product offerings
Healthcare
Healthcare providers face tremendous pressure from competitors in the industry as Operations Management faces many challenges for delivering high-quality healthcare services and maintaining service budgets
Utilities
Outsourcing is now trending in the utility industry like all other businesses. Billing, Customer Care and other information systems have long been outsourced and recently; there has been a tendency to outsource
Telecom
Telecom outsourcing market has been growing slot gacor significantly over the years. North America has been projected to lead the telecom outsourcing market, followed by Europe and rest of the world
Banking
Our Contact Center Services could play a central role throughout the lifecycle of your account holders and other customers from identification to acquisition and service. We orchestrates resources and capabilities
What our clients say about us
Young agents at Dialpad International are able to handle our business needs and taken it to a completely new level of excellence. I am very much satisfied with their knowledge and experience in logistics services having detailed knowledge about transportation management services, customs brokerage, logistics consulting, freight forwarding, logistics information systems, warehousing, and other related domains.
Union Logistics USA
3rd Party Logistics Services
Excellent experience. I was impressed with the exceptional services provided by Dialpad International. Their whole team is competent, helped us in maximum utilization of our fleet, and minimized idle time with their commitment to work and pure obligations. I would highly recommend outsourcing the fleet management services to this company.
Union Transport USA
Trucking Services
I was a bit skeptical to outsource our customer care business to a third party. However, after hiring Dialpad International, I am realizing benefits of the right decision. They not only handled my customer’s in a professional way but also, settle concerns like on-time deliveries of shipments, dispatches and order related issues. They are now my partners and handling all my business’s customers.
Rans Transport USA
Transport Services
My tax consultation business was not in the position to hire a dedicated customer service department. Luckily, I found Dialpad International, we agreed on terms, and they started handling my customer calls and not a single customer has complained about my customer service. As my partner in business, they hired expert accountants and tax consultants to answer the queries of customers in a better way.
AccounTax Services USA
Book Keeping, Accounting and Tax Filing Services
Really Impressed! Your team of customer care representatives done their work with immense perfection that is reflected by the increase in number of my satisfied clients. I am impressed by your professionalism and matchless skills in handling large number of calls with such agility, requiring indepth ICT knowledge and customer management experience that I was unable to believe on the results.
RX Technologist USA
IT Service Desk
I am absolutely amazed by how well young agents are able to handle my business calls and taking my business to a completely new level of sales. I am very much satisfied with the top-notch services they provided me and look forward to doing business with them in the future. All their agents understands Insurance Business and are doing exceptional work and really committed to serve the customers at their best.
AXA Insurance Hong Kong
Contact Center for Insurance Sales & Customer Care
At WOWMEEM, we prioritize staying up to date with the most recent fashion trends in order to deliver the best products to our clients. Your professional team is constantly providing us market analysis through the ongoing research using different analytical techniques. Additionally, with their work experience within the same industry, they bring a slightly different subspecialty.
WOWMEEM Fashion Retailers
Our technology customers are having an excellent relationship with Dialpad International and enjoying their assistance and guidance in using our products and services throughout their lifecycle. Their one to one Support Desk services are the best, all team members are fully trained and willing to go that extra mile and have been playing a key part in our growth as a company.
Sitronics Technology Solutions